Family Reach Employment Opportunities

Family Reach is always growing and expanding its reach. Below you’ll find currently open opportunities for employment and internships available with our offices. Read more about our mission to learn more about Family Reach.

Vice President of Development

Vice President of Development

Family Reach is seeking a Vice President of Development to partner with the CEO, Board of Directors, National Advisory Board, and staff to lead the development function for the organization. Family Reach is experiencing tremendous growth, and the Managing Director of Development will play a critical role to systematically strengthen the organization’s overall fundraising capacity, long-term sustainability, and ability to deepen our overall impact. In addition to having three direct reports and overseeing a team of approximately 10 staff members, this person will be a key member on the leadership team, which is responsible for setting and executing the strategic direction of our growing organization.

The ideal candidate is an innovative leader who has a proven track record of significantly stewarding and expanding an organization’s fundraising efforts.

Responsibilities:

  • Development Leadership
  • Work with the CEO, Board of Directors and National Advisory Board to develop, implement, and manage a comprehensive development strategy and long-term sustainability plan that includes corporate, foundation, special events and individual support
  • Partner with the CEO to align development goals and vision with the organization’s strategic priorities
  • Represent Family Reach at external meetings and other speaking engagements when the CEO is unavailable
  • Oversee all department activities related to ongoing day-to-day fundraising efforts
  • Identify areas to grow revenue for the organization, working diligently to both capitalize on the available opportunities and sustain the projected organizational growth
  • Ensure that the development team maintains the highest level of communication and cooperation while building long-term relationships with external constituents
  • Supervise a development team of 10 fundraising staff
  • Plan and organize regular departmental retreats to keep strategic departmental initiatives moving forward

Qualifications:

  • Minimum 10+ years demonstrated successful fundraising experience required
  • Previous management experience required
  • Familiarity with the cancer space a plus
  • Strong track record of meeting and exceeding revenue generation plans
  • Excellent written, oral and interpersonal communications skills and political acumen to establish and maintain good working relationships within all organizational levels
  • Significant strategic planning experience and ability to conceive, design, implement, evaluate and manage account programs and strategies
  • Excellent analytical, critical thinking, problem solving, negotiation and marketing skills
  • Previous experience with Salesforce or similar donor CRM preferred
  • Position also requires some travel

Compensation and Benefits:

Salary range is commensurate with experience. Family Reach offers a comprehensive benefits package with medical, disability, retirement and generous vacation and holidays.

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org

Director of Healthcare Partnerships

Director of Healthcare Partnerships

The Director of Healthcare Partnerships plays a leadership role on the development team in overseeing relationship management within the healthcare industry, prioritizing pharmaceutical and biotechnology companies. The successful individual in this role will identify, prospect, and close partnership opportunities and sponsorships/grants with pharma / biotech, with support from a partnerships manager. In addition to corporate stakeholders, s/he will develop and maintain strong alliances with key players in oncology, including nonprofits, patient advocates, and leading healthcare and hospital networks. The Director will leverage expertise of the oncology landscape to identify and create engagement activities such as events, publications, program collaboration and co-funding opportunities. Through both revenue-generating and program-based partnerships, the Director will continually expand Family Reach’s footprint within these organizations and throughout the oncology industry.

The ideal candidate is familiar with the pharmaceutical and biotech industry, and has ample account management, fundraising or sales experience. S/he will be ready to develop and execute engagement strategies, communicate effectively and convincingly with a broad range of key stakeholders (sponsors, decision makers, colleagues, patients), deliver results, and think and work innovatively.

Reporting to the Managing Director of Development and working closely across internal teams, this position will develop relationships to increase funding, and create and execute strategies to distribute funding for industry and program partners. The Director, Healthcare Partnerships will manage a team responsible for partner cultivation and stewardship.

Responsibilities:

  • Fundraising / Business Development and Activation
  • Design, implement, and manage a proactive development plan focused on establishing, expanding and enhancing corporate pharmaceutical and biotechnology partnerships to generate new sponsorship and funding opportunities
  • Oversee and manage a growing team focused on engaging with corporate pharmaceutical and biotechnology companies
  • Renew or expand existing opportunities, and remain top of mind with all key pharmaceutical and biotech sponsors
  • Build, adapt and deliver compelling presentations and programs according to the specific needs of prospects and partners
  • Maintain the highest level of communication and cooperation while building long-term relationships with partners and Family Reach employees and families
  • Enact grant and sponsorship activation, actively collaborating with the programs, communications, operations and development teams at Family Reach
  • Actively use salesforce.com to document and track opportunities and progress against plan
  • CRFT Thought Development(?)
  • Serve as an internal resource and identify opportunities to maximize CRFT awareness in the oncology community
  • Lead strategy for the Family Reach Imagine Session – a think tank created to unite stakeholders from across the cancer community and beyond in the development of solutions for CRFT
  • Continuously learn relevant information regarding CRFT and how key players in healthcare are positioning relevant research, interventions and programs, and share critical information with team members
  • Define and standardize best practices in advocacy and nonprofit relations
  • Perform other duties or special projects as needed

Qualifications:

  • 5+ years demonstrated successful pharmaceutical and biotechnology enterprise level business development/ account management experience
  • Strong knowledge of the pharma / biotech advocacy, marketing, and product lifecycle
  • Familiarity with not-for-profit associations and alliances in the cancer space a plus
  • Strong track record of meeting and exceeding revenue generation plans
  • Excellent written, oral and interpersonal communications skills and political acumen to establish and maintain good working relationships within all organizational levels
  • Significant strategic planning experience and ability to conceive, design, implement, evaluate and manage account programs and strategies
  • Excellent analytical, critical thinking, problem solving, negotiation and marketing skills
  • Must be comfortable working with internal leaders and external senior corporate executives

Compensation and Benefits:

  • Salary range is commensurate with experience. Family Reach offers a comprehensive benefits package with medical, disability, retirement and generous vacation and holidays.

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org

Senior Manager Hospital Relations

Senior Manager Hospital Relations

Family Reach is seeking an experienced and outgoing Senior Manager of Hospital Relations to join our growing team in Boston. Reporting to the Director of Healthcare Partnerships and collaborating closely with the Programs team and Operations, he/she will play a vital role in maximizing the potential for Family Reach Programs to benefit people with cancer.

The successful candidate will have experience in account management, relational development and an understanding of healthcare services workflow in hospital environments. The primary responsibility of this position is to steward effective working relationships with hospital-based patient support teams (social workers, resource specialists, resource navigators) and drive hospital adoption and retention of the financial programs offered by Family Reach, which include education, navigation, financial planning, and financial assistance.

Responsibilities include:

Stewarding and Managing Effective Relationships with Hospitals

  • Act as the key external representative of Family Reach at Hospitals and Cancer Centers across the U.S.
  • Foster and manage effective relationships with key hospital decision makers (e.g. executives, supervisors) through professional meetings and presentations (e.g. staff meetings, in-service sessions, lunch-and-learn sessions) to influence adoption and use of Family Reach Programs
  • Manage the integration of Family Reach Programs within hospital systems. Support training for hospital staff and facilitate long-term functional relationships between hospital based social workers/navigators and Family Reach Programs staff
  • Develop and implement tools and approaches to maximize adoption, retention and patient experience of Family Reach programs by hospitals
  • Assess hospital needs directly through hospital records, structured surveys, interviews, and conversations, or indirectly through data collected by Programs staff or hospital healthcare professionals when using Family Reach Programs

Monitoring and Managing Performance Indicators

  • Assist the Director of Programs to develop key performance indicators of hospital use of Family Reach Programs and assume primary responsibility for monitoring indicators and communicating hospital feedback, and escalating concerns to Family Reach Development, Partnerships and Programs Team.
  • Drive and track key projects to improve use of Family Reach programs at hospitals
  • Oversee and regularly monitor the budget and restricted funds for the Financial Assistance Program
  • Collaborate with Programs, Development, Partnership staff and the Director of Operations to manage systems to regularly monitor the financial assistance budget throughout the year
  • In partnership with key Development/Partnership staff, work with Programs team to adjust spending across Family Reach hospital network to align with our budget allocations & donor/partner giving guidelines
  • Regularly communicate with all hospital partners to inform them of their actual spending compared to the annual budget. Provide strategic solutions, re-training and increased monitoring, as needed, to ensure maximum impact to patients/families as well as successful fulfilment of donor/partner giving guidelines
  • Closely monitor restricted funding for the financial assistance program. Provide strategic solutions, re-training and increased monitoring of identified hospital based staff, as needed, to ensure maximum impact to patients/families as well as successful fulfilment of donor/partner giving guidelines (Not sure if I need to specifically list this for restricted funds)

Partner with Key Family Reach Development/Partnership Staff to Ensure Effective Stewardship of Donors, Foundation and Corporate Partners

  • Working closely with key Development/Partnerships staff, support all efforts to attract, retain and grow funders (Major Donors, Foundation, Corporate Partners & Affiliates) for Family Reach programs. These efforts include participation in donor meetings, formal presentations, hospital tours, etc.
  • Provide input on hospital needs to Family Reach Development, Corporate Partnerships and Programs teams, and help identify trends in patient/family needs, utilization of Family Reach programs and FR capacity to Family Reach Development and Corporate Partnerships Teams.
  • Collaborate with Development Manager and Programs team to support comprehensive impact reporting to donors

Required Qualifications:

  • Undergraduate Degree in related field
  • 5-7 years of relevant professional experience
  • Experience with creating and monitoring budgets
  • Highly organized and detail-oriented
  • Experience presenting to small and large groups
  • Experience managing projects
  • Experience with donor relationship management
  • Ability to work with a high-degree of collaboration and independence
  • Strong technical, analytical, project management and communication skills
  • Ability to thrive in a fast-paced environment and prioritize while working under multiple deadlines
  • Ability to travel 20-50% of the time

Preferred Qualifications:

  • Understanding of health care service workflow in hospital environments
  • Experience with Salesforce

Compensation and Benefits:

Salary range is commensurate with experience. Family Reach offers a comprehensive benefits package with medical, disability, retirement and generous vacation and holidays.

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org

Accounting Manager

Accounting Manager

Family Reach is seeking an experienced Accounting Manager to join our growing team in our Boston office. The organization is in a phase of tremendous growth. Therefore the Accounting Manager will have the opportunity to take on high levels of responsibility from day one, and have an opportunity to play an active role as the finance team grows in the future.

Reporting to the Director of Operations & Chief of Staff, this person will serve as the go-to internal finance staff member. The Accounting Manager will interface regularly with our external accounting team, overseeing all of the day-to-day financial activities, including: payroll, accounts payables, monthly closings, reviewing and submitting reimbursement requests, etc. This role will also support the Director of Operations & Chief of Staff with some financial modeling and long-term financial planning for the organization.

The ideal candidate will have 5-7 years of experience with nonprofit finance and/or accounting, and be willing to improve existing and develop new policies, procedures and controls.

Responsibilities include:

  • Accounts Payable, Expense Reimbursement and Payroll
  • Accurately relay allocations for payables to external accounting team in a timely manner
  • Review and approve monthly expense reimbursements for all staff
  • Maintain supporting documentation for both AP and expense reimbursement
  • Implement a more efficient expense reimbursement process
  • Process payroll every other week with Professional Employer Organization via HRIS in a timely fashion, including payroll-related transactions such as retirement benefit contributions (employee and employer contributions)
  • Reply to time-sensitive positive pay exceptions from the organization’s bank
  • Financial Management & Reporting
  • Manage all communication with external accounting team
  • Review all general ledger activity including accounts payable, accounts receivable, depreciation schedule and bank reconciliation as maintained by the organization’s external accounting team
  • Work with external accounting team to address questions during monthly closing procedures
  • Reconcile monthly transactions between CRM (Salesforce) and ERP (Quickbooks)
  • Maintain, develop and improve policies, procedures, and controls to ensure accuracy, prevent fraud, and maintain records.
  • Assist in long-term financial planning initiatives with senior leadership and the Board, through developing and utilizing forward-looking, predictive models and activity-based financial analyses in order to provide insight into the organization’s operations and business plans
  • Audit Preparation & Management
  • Lead day-to-day communication with external auditors
  • Compile testing materials to prepare for annual audited financial statements and 990 IRS form
  • Grant, Contract Management & Compliance
  • Support leadership, development and program staff with program and grant specific financial reporting, analysis, and projections for funder reporting
  • Manage and regularly update a restricted fund schedule
  • Track YTD revenue and expenditures, and work with leadership to ensure grant funded expenditures are spent within the required timeframe
  • Implement and oversee compliance processes for the organization

Position Qualifications

  • Undergraduate degree in accounting or finance required
  • 5-7 years of professional nonprofit finance or public accounting experience
  • Must be highly organized and detail oriented
  • Strong technical, analytical, and project management skills
  • Ability to thrive in a fast-paced environment and prioritize while working under multiple deadlines

Compensation and Benefits:

Salary range is commensurate with experience. Benefits include health insurance, retirement, competitive vacation and holidays.

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org

Digital Marketing & Social Media Manager

Digital Marketing & Social Media Manager

Family Reach is looking for a Digital Marketing & Social Media Manager who will strategically plan, produce and execute digital marketing and content strategies that build Family Reach’s community. A growing national organization, this role requires a stellar strategic thinker capable of multitasking and working well with a small but mighty team. In this role, you will be responsible for maintaining and growing Family Reach’s owned and shared properties, driving attendance for fundraising events and campaigns, and working with the marketing, development and programs teams to manage and execute against broader organizational plans. We’re looking for a strategist and a practitioner, someone who can execute and drive results across a number of personas and platforms. This role will work closely with the Family Reach Content Coordinator, Graphic Design & Web Manager, and the Sr. Marketing & Communications Manager.

Responsibilities:

  • Steward Family Reach’s messaging, ensuring accuracy, consistency and creativity across all social and digital platforms
  • Stay up-to-date on and ensure Family Reach participates in the broader cancer conversation, defining our role as leader on cancer-related financial toxicity
  • Develop strategic programs, media plans and campaigns that build awareness and action, depending on the campaign, for Family Reach
  • Collaborate with the broader Family Reach team to develop a deep understanding of various programs, partners, and the community to produce thoughtful, engaging, and highly engaging and relevant content that delivers on Family Reach’s mission, driving desired results, in coordination with the goals of the Marketing Team
  • Supports a team responsible for social and digital content and web management
  • Identify and manage online vendors and digital media partners; manage all efforts and relationships to budget

Digital Marketing & Social Media Management:

  • Support the development and maintenance of Family Reach’s owned platforms, including Family Reach’s website, with a commitment to improving the user experience
  • Create a robust email marketing and automation program, including planning segmented workflows and tracking conversion and optimization of users
  • Manage and broaden Family Reach’s social media campaigns, including SEO/SEM, paid social, and retargeting, from planning and content creation through ongoing optimization and reporting with the support of a Content Coordinator
  • In coordination with the Content Coordinator, develop a strategic monthly editorial calendar across all Family Reach channels, including Facebook, Twitter, LinkedIn, email, website and Instagram; Develop YouTube channel and strategy for integration in current owned platforms and campaigns
  • Strategic support for community engagement and management of Family Reach’s platforms
  • Lead influencer marketing planning, execution, and relationship management in collaboration with Family Reach Sr. Marketing & Communications Manager and Family Reach Content Coordinator
  • Lead efforts and schedule development for real-time content efforts, as applicable
  • Ongoing analysis and optimization of digital efforts: social media spend; website traffic and conversion to donors; source analysis, etc.

Requirements:

  • Bachelor’s degree in marketing, communications, journalism or related field
  • 5-7 years of digital marketing and social media strategy experience, including experience with social media and digital advertising; media buying a plus
  • Familiarity with and interest in the nonprofit, cancer-support scene and a passion for the Family Reach mission
  • Expertise with Google Analytics, SEO, Google AdWords, paid social platforms and retargeting platforms
  • Experience with social media publishing tools, social listening platforms, and other analytics tools
  • Strong critical thinking skills; you are a problem-solver!
  • Analytically-oriented; comfortable with numbers and using data to inform decision-making
  • Impeccable project management skills with the ability to manage multiple projects and see them from conception to completion, on time and on budget
  • Self-starter and strategic thinker who can work independently with minimal supervision
  • Basic knowledge of design principles; experience with Photoshop/Illustrator/HTML a plus

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org

Programs Research Coordinator

Programs Research Coordinator

Family Reach is seeking a full-time Research Coordinator to work out of the Massachusetts office and to help advance the Family Reach mission.

The Research Coordinator report to the Senior Manager of Programs and Evaluation to assist with various responsibilities related to research on cancer-related financial toxicity and interventions to eliminate this problem for people diagnosed with cancer and their caregivers.

Responsibilities:

  • Work independently as the point of contact responsible for coordinating and planning activities related to pilot projects.
  • Develop and maintain a tracking system for project management and communicate directly with participants to keep activities on schedule.
  • Identify issues with project implementation and engage collaborators as needed to problem-solve.
  • Collaborates with the Senior Manager of Programs and Evaluation to collect and manage data for evaluation using qualitative (e.g. interviews, focus groups, direct observations) and quantitative data (e.g. secondary data source, structured surveys).
  • May be required to input data, do basic data analysis and run various reports.
  • Continuously evaluate data collection tools and processes and offer solutions to ensure they are efficient, high quality, and scalable.
  • Performs literature searches and summarizes findings.
  • Assists the Senior Manager of Programs and Evaluation and the Director of Programs and Research to prepare presentations and written published articles.
  • Assists with other evaluation activities as needed.

Positions Requirements:

  • Undergraduate degree required; advanced degree in relevant field preferred (e.g. Public Health, Social Work, Human Services, etc)
  • 2-3 years of professional work experience in research related activities
  • Excellent oral and written communication skills.
  • Proficiency in Microsoft Office
  • Highly organized and detail-oriented
  • Ability to work with a high-degree of collaboration and independence
  • Ability to thrive in a fast-paced environment and prioritize while working under multiple deadlines

Compensation and Benefits:

Salary range is commensurate with experience. Family Reach offers a comprehensive benefits package with medical, disability, retirement and generous vacation and holidays.

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org

Programs Coordinator

Position:  Programs Coordinator

Family Reach is seeking a full-time Programs Coordinator to work out of the Massachusetts or New Jersey office to help advance the Family Reach mission.  The Programs Coordinator will report to the Senior Manager of Programs and Evaluation and work closely with the Senior Manager of Resource Navigation to coordinate and respond to inquiries from patients, caregivers, and healthcare professionals who ask about financial programs that are offered by Family Reach to help reduce cancer-related financial toxicity.    

Responsibilities include:

  • Answer inquiries about Family Reach Programs that are received by telephone and our website.
  • Initiate case records for inquiries in Salesforce and assign inquiries to Financial Navigators and Resource Navigators following a protocol.
  • Respond to inquiries to gather information that will assist the Family Reach navigators with closing cases.
  • Problem-solve and manage issues with financial assistance checks (e.g. stop payments, tracking down missing checks).
  • Assist Navigators to identify financial resources for families and document resources for future reference.
  • Assist to coordinate orders for educational materials and communications with hospitals about budgets, intake forms, and other materials.
  • Follow-up with families who send thank you notes and obtain signed consent forms and photos, and upload to database.
  • Assist Family Relations Manager with administrative duties such as follow-up with signed release forms for family stories or special events.
  • Assist senior managers with project management tracking and activities
  • Assist the Programs staff with other activities as needed to support the delivery of services to families.

Positions Requirements:

  • Undergraduate degree required
  • 2-3 years of professional work experience in a client service role
  • Excellent oral and written communication skills.
  • Proficiency in Microsoft Office
  • Highly organized and detail-oriented
  • Ability to work with a high-degree of collaboration and independence
  • Ability to thrive in a fast-paced environment and prioritize while working under multiple deadlines

Compensation and Benefits:

Salary range is commensurate with experience. Family Reach offers a comprehensive benefits package with medical, disability, retirement and generous vacation and holidays.

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org

Family Reach Foundation

Family Reach is a national nonprofit dedicated to alleviating the financial burden of cancer. Working with more than 300 hospitals and cancer centers nationwide, the organization provides immediate financial assistance, education and navigation to families before they hit critical breaking points. Family Reach’s efficient, solutions-driven model bridges the gap between hospital and home, quickly providing the vital support families need to stay afloat. For more information visit www.familyreach.org.

Family Reach Foundation is an equal opportunity employer.

Resource Navigator

Resource Navigator

Family Reach is seeking a full-time Resource Navigator to work out of the Massachusetts or New Jersey office and to help deliver the Family Reach mission.

The Resource Navigator will assist with various responsibilities related to Family Reach programs, including providing direct financial assistance and navigation of resources to families fighting cancer. Candidates applying should have sensitivity toward children and adults with cancer and their caregivers.

Responsibilities include:

  • Handle daily communications and relationships with healthcare professionals from hospitals, people diagnosed with cancer, and their caregivers to assess financial needs, provide financial assistance through our grants program, and navigation of resources for financial relief
  • Screen grant requests from hospital social workers to ensure our guidelines are met and the applications are complete
  • Screen and handle communications with families who contact Family Reach directly for financial assistance or resource navigation
  • Work closely with the Family Relations, Development and Marketing staff to identify families to represent the Family Reach mission for various initiatives, events, and materials
  • Research financial resources and providing advocacy and other navigation services to families
  • Contribute toward building a database of referral resources that Family Reach staff can use to assist families
  • Actively participate in weekly team meetings to share ideas, suggest improvements, learn from other team members about how to improve our services
  • Assist with special projects as needed

Positions Requirements:

  • Undergraduate degree required; advanced degree in relevant field preferred (e.g. Public Health, Social Work, Human Services, etc)
  • 1-2 years of professional work experience preferred
  • Excellent oral and written communication skills.
  • Proficiency in Microsoft Office
  • Highly organized and detail-oriented
  • Ability to work with a high-degree of collaboration and independence
  • Ability to thrive in a fast-paced environment and prioritize while working under multiple deadlines

Compensation and Benefits:

Salary range is commensurate with experience. Family Reach offers a comprehensive benefits package with medical, disability, retirement and generous vacation and holidays.

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org

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