Director of Healthcare Partnerships

The Director of Healthcare Partnerships plays a leadership role on the development team in overseeing relationship management within the healthcare industry, prioritizing pharmaceutical and biotechnology companies. The successful individual in this role will identify, prospect, and close partnership opportunities and sponsorships/grants with pharma / biotech, with support from a partnerships manager. In addition to corporate stakeholders, s/he will develop and maintain strong alliances with key players in oncology, including nonprofits, patient advocates, and leading healthcare and hospital networks. The Director will leverage expertise of the oncology landscape to identify and create engagement activities such as events, publications, program collaboration and co-funding opportunities. Through both revenue-generating and program-based partnerships, the Director will continually expand Family Reach’s footprint within these organizations and throughout the oncology industry.

The ideal candidate is familiar with the pharmaceutical and biotech industry, and has ample account management, fundraising or sales experience. S/he will be ready to develop and execute engagement strategies, communicate effectively and convincingly with a broad range of key stakeholders (sponsors, decision makers, colleagues, patients), deliver results, and think and work innovatively.

Reporting to the Managing Director of Development and working closely across internal teams, this position will develop relationships to increase funding, and create and execute strategies to distribute funding for industry and program partners. The Director, Healthcare Partnerships will manage a team responsible for partner cultivation and stewardship.

Responsibilities:

• Fundraising / Business Development and Activation
• Design, implement, and manage a proactive development plan focused on establishing, expanding and enhancing corporate pharmaceutical and biotechnology partnerships to generate new sponsorship and funding opportunities
• Oversee and manage a growing team focused on engaging with corporate pharmaceutical and biotechnology companies
• Renew or expand existing opportunities, and remain top of mind with all key pharmaceutical and biotech sponsors
• Build, adapt and deliver compelling presentations and programs according to the specific needs of prospects and partners
• Maintain the highest level of communication and cooperation while building long-term relationships with partners and Family Reach employees and families
• Enact grant and sponsorship activation, actively collaborating with the programs, communications, operations and development teams at Family Reach
• Actively use salesforce.com to document and track opportunities and progress against plan
• CRFT Thought Development(?)
• Serve as an internal resource and identify opportunities to maximize CRFT awareness in the oncology community
• Lead strategy for the Family Reach Imagine Session – a think tank created to unite stakeholders from across the cancer community and beyond in the development of solutions for CRFT
• Continuously learn relevant information regarding CRFT and how key players in healthcare are positioning relevant research, interventions and programs, and share critical information with team members
• Define and standardize best practices in advocacy and nonprofit relations
• Perform other duties or special projects as needed

Qualifications:

• 5+ years demonstrated successful pharmaceutical and biotechnology enterprise level business development/ account management experience
• Strong knowledge of the pharma / biotech advocacy, marketing, and product lifecycle
• Familiarity with not-for-profit associations and alliances in the cancer space a plus
• Strong track record of meeting and exceeding revenue generation plans
• Excellent written, oral and interpersonal communications skills and political acumen to establish and maintain good working relationships within all organizational levels
• Significant strategic planning experience and ability to conceive, design, implement, evaluate and manage account programs and strategies
• Excellent analytical, critical thinking, problem solving, negotiation and marketing skills
• Must be comfortable working with internal leaders and external senior corporate executives

Compensation and Benefits:

• Salary range is commensurate with experience. Family Reach offers a comprehensive benefits package with medical, disability, retirement and generous vacation and holidays.

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org

Financial Planning Program Manager

Family Reach is seeking an experienced Program Manager with volunteer management experience to oversee the Financial Planning for Cancer. 

Further responsibilities include:

Program Management

• Oversee the day-to-day activities of the FP4C program including patient and planner engagement to successfully complete the initial matching and monitoring of the pro bono engagement.
• Collaborates with the Senior Manager of Programs and Evaluation and the Programs Leadership Team to organize and continuously improve the scalability of the FP4C Program and the experience of planners and families with the program.
• Collaborates with the Senior Manager of Hospital Relations to recruit hospitals and other organizations to participate in submitting referrals to the program.  
• Conducts training calls and/or webinars for partner hospitals to grant access to the financial planning referral system.
• Ensures that program hospital partner administrative items and program activity are up to date in Salesforce.
• Work closely with the Family Relations, Development and Marketing staff to identify families to represent the Family Reach mission for various initiatives, events, and communications.
• Research financial resources and provide advocacy and other navigation services to families.
• Seeks support from stakeholders within and outside of Family Reach to anticipate issues and problem-solve to maximize the efficiency and impact of services delivered to families.
• Assists with special projects as assigned

Volunteer Management:

• Collaborates with the Foundation for Financial Planning (FFP) and the Financial Planning Association (FPA) to recruit, onboard and retain Certified Financial Planners to volunteer for the program.
• Volunteer onboarding – Responsible for the onboarding of financial planners including documentation, introductory phone calls, training and ongoing communication throughout the program.
• Volunteer communications – Manages communication with volunteers to answer questions about program requirements, link financial planners with information or resources to support successful engagements with families experiencing cancer, and encourage the financial planners’ adherence to program tracking and guidelines.
• Volunteer tracking – routinely tracks all program activity for recruitment and patient-planner engagements to support program monitoring and evaluation.  
• Volunteer appreciation / retention – conducts activities and initiates changes to maximize retention of financial planners.

Supervision (as the FP4C program grows):

• Hires staff to support the FP4C program including interviewing, training and supervising.   
• Fulfills other supervisory responsibilities for staff including evaluations, etc.
• Meets regularly with staff to provide supervision including the review of the referral caseload, problem-solve, support professional development, and discuss any additional projects assigned to staff.

Required Qualifications:

• Bachelor Degree in related field (Masters preferred)
• 2-3 years of volunteer management experience
• Intermediate skills in Excel
• Highly organized and detail-oriented
• Ability to balance competing tasks efficiently while maintaining high attention to detail
• Ability to work with a high-degree of collaboration and independence
• Ability to thrive in a fast-paced environment and prioritize while working under multiple deadlines

Compensation and Benefits:

Salary range is commensurate with experience. Family Reach offers a comprehensive benefits package with medical, disability, retirement and generous vacation and holidays.

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org  

Family Reach Foundation

Family Reach is a national nonprofit dedicated to alleviating the financial burden of cancer. Working with more than 300 hospitals and cancer centers nationwide, the organization provides immediate financial assistance, education and navigation to families before they hit critical breaking points. Family Reach’s efficient, solutions-driven model bridges the gap between hospital and home, quickly providing the vital support families need to stay afloat. For more information visit www.familyreach.org.

Family Reach is an equal opportunity employer.

Digital Marketing & Social Media Manager

Family Reach is looking for a Digital Marketing & Social Media Manager who will strategically plan, produce and execute digital marketing and content strategies that build Family Reach’s community. A growing national organization, this role requires a stellar strategic thinker capable of multitasking and working well with a small but mighty team. In this role, you will be responsible for maintaining and growing Family Reach’s owned and shared properties, driving attendance for fundraising events and campaigns, and working with the marketing, development and programs teams to manage and execute against broader organizational plans. We’re looking for a strategist and a practitioner, someone who can execute and drive results across a number of personas and platforms. This role will work closely with the Family Reach Content Coordinator, Graphic Design & Web Manager, and the Sr. Marketing & Communications Manager.

Responsibilities:

• Steward Family Reach’s messaging, ensuring accuracy, consistency and creativity across all social and digital platforms
• Stay up-to-date on and ensure Family Reach participates in the broader cancer conversation, defining our role as leader on cancer-related financial toxicity
• Develop strategic programs, media plans and campaigns that build awareness and action, depending on the campaign, for Family Reach
• Collaborate with the broader Family Reach team to develop a deep understanding of various programs, partners, and the community to produce thoughtful, engaging, and highly engaging and relevant content that delivers on Family Reach’s mission, driving desired results, in coordination with the goals of the Marketing Team
• Supports a team responsible for social and digital content and web management
• Identify and manage online vendors and digital media partners; manage all efforts and relationships to budget

Digital Marketing & Social Media Management:

• Support the development and maintenance of Family Reach’s owned platforms, including Family Reach’s website, with a commitment to improving the user experience
• Create a robust email marketing and automation program, including planning segmented workflows and tracking conversion and optimization of users
• Manage and broaden Family Reach’s social media campaigns, including SEO/SEM, paid social, and retargeting, from planning and content creation through ongoing optimization and reporting with the support of a Content Coordinator
• In coordination with the Content Coordinator, develop a strategic monthly editorial calendar across all Family Reach channels, including Facebook, Twitter, LinkedIn, email, website and Instagram; Develop YouTube channel and strategy for integration in current owned platforms and campaigns
• Strategic support for community engagement and management of Family Reach’s platforms
• Lead influencer marketing planning, execution, and relationship management in collaboration with Family Reach Sr. Marketing & Communications Manager and Family Reach Content Coordinator
• Lead efforts and schedule development for real-time content efforts, as applicable
• Ongoing analysis and optimization of digital efforts: social media spend; website traffic and conversion to donors; source analysis, etc.

Requirements:

• Bachelor’s degree in marketing, communications, journalism or related field
• 5-7 years of digital marketing and social media strategy experience, including experience with social media and digital advertising; media buying a plus
• Familiarity with and interest in the nonprofit, cancer-support scene and a passion for the Family Reach mission
• Expertise with Google Analytics, SEO, Google AdWords, paid social platforms and retargeting platforms
• Experience with social media publishing tools, social listening platforms, and other analytics tools
• Strong critical thinking skills; you are a problem-solver!
• Analytically-oriented; comfortable with numbers and using data to inform decision-making
• Impeccable project management skills with the ability to manage multiple projects and see them from conception to completion, on time and on budget
• Self-starter and strategic thinker who can work independently with minimal supervision
• Basic knowledge of design principles; experience with Photoshop/Illustrator/HTML a plus

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org