What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
Credit Card Information:
Family Reach is grateful for the donations that help us continue our valuable work. It is very important to us that your personal information remains secure. When you donate to Family Reach online, your credit card information is secured by a reputable security company (Click & Pledge, Authorize.net). Also, your credit card number is used only for that particular transaction and is not stored. You will see the “closed” lock symbol in the lower part of your browser screen (often times it is yellow as well) when you are on our secure donation pages. You will also notice in your website address bar that the domain name starts with an “https” on those donation pages. This means that information entered on those pages is encrypted for your security. If you have any questions regarding the security of your credit card donation online, please contact us for more information.
You are not required to provide any personal information on our website unless you choose to do so. We do ask for personal information on our online donation pages to properly enable donation transaction processing. When you donate to Family Reach online, you will provide us information about yourself, your firm or company, and your practices when you donate, you may choose register for certain services, or register for email newsletters and alerts. When you choose to participate in various fundraising or awareness campaigns of Family Reach, we may request additional information including, but not limited to, your name, an image or photograph, contact information, and narratives authored by you. By choosing to provide any of this information, you are explicitly granting Family Reach permission to use any provided information for pubic use, posting, and consumption. If you have any questions regarding the security of your registration information, please contact us for more information.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. Our website does not automatically recognize your e-mail address. We ask for your e-mail address on a number of pages within our site, but you may opt out of e-mail by clicking the unsubscribe link that is included at the bottom of every e-mail communication from Family Reach. You may also contact us at any time to be removed.
2. Web Site Use Information
Family Reach’s web server automatically recognizes, but does not collect or use your domain name (IP address). Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering and expanding our service and charitable activities, providing donor services and making available other products and services to our donors and prospective donors. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, information, news concerning our financial assistance services and development programs, and special donation opportunities and offers we think you will find valuable. You may contact us at any time if you do not wish to receive these e-mails to be removed.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
As you visit our Web site, the site uses its cookies to differentiate you from other visitors. In some cases, cookies are use to recognize you as a return visitor, or to allow our online community to recognize you as an existing member. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our mission. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Sharing Information with Third Parties
Family Reach will not sell or trade donor’s information with any organization, nor will Family Reach send mailings on behalf of other organizations. You are not required to provide any personal information on our website unless you choose to do so. We do ask for personal information on our online donation pages to properly enable donation transaction processing. We use this information to acknowledge receipt of your donation for tax purposes and may publicly acknowledge your gift on Family Reach and/or other web services. If you give a gift to Family Reach, your name and address will be placed on our physical mailing list. If you do not wish to receive physical mail from Family Reach you may contact us to be removed.
We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights and property, the Site, the users of the Site, and/or our Affiliated Parties; (c) act under circumstances to protect the safety of users of the Site, us, or third parties.
How Do We Protect Your Information?
How Do We Secure Information Transmissions?
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services, which are enabled by Authorize.net or Click & Pledge. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. We cannot, however, ensure or warrant the security of any information you transmit to us or guarantee that your information on the Web site may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Please contact us if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database. To correct or change your contact information, please contact firstname.lastname@example.org.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to us or our Web site. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.