Employment Opportunities

Operations Manager

Family Reach is seeking a tech-savvy, mission-oriented Operations Manager to join our growing team in our Boston office. The organization is in a phase of tremendous growth. Therefore the Operations Manager will have the opportunity to take on high levels of responsibility, interacting with the entire team. Reporting to the Director of Operations & Chief of Staff, he/she will play a vital role in helping the organization function smoothly and efficiently, enabling us to can reach thousands of families each year.

Family Reach is looking for a highly organized problem solver who would be responsible for the organizational effectiveness and efficiency. He/she will identify, implement and manage systems and processes to support the team in order to accomplish the mission of the organization.

Responsibilities include:

Salesforce Administrator

  • Serve as the Salesforce database administrator for the organization, responsible for building new processes to support operational needs of the organization
  • Provide orientation and training to staff, leading regular trainings as well as creating and maintaining training materials
  • Resolve technical and functional support issues, serve as primary point of contact with Salesforce and various third party solutions
  • Maintain updated documentation of processes and procedures
  • Stay up to date on, test, and install new updates and patches for Salesforce and related applications
  • Maintain data integrity through regular data hygiene reviews, data cleansing tools and weekly backups
  • Identify and assess third-party software solutions to address specific needs
  • Create additional custom objects, fields, forms, reports, dashboards, workflow rules, etc.

Office Management and IT Support

  • Create and manage office inventory of supplies, ensuring that office supplies are adequately stocked
  • Serve as front-line “help desk” to FR staff, troubleshoot issues as needed
  • Manage FR staff computers, and set up new computers for either new employees or replacement computers
  • Ensure that antivirus is up to date on all FR staff computers

Finance Support

  • Forward all invoices and requests for payments to external accounting firm
  • Manage the monthly expense reports process
  • Provide additional support to the Director of Operations & Chief of Staff during the annual audit process

Position Qualifications

  • Undergraduate degree required
  • Advanced technology proficiency, including 2+ years of experience with Salesforce administration strongly preferred
  • Must be highly organized and detail oriented
  • Strong technical, analytical, project management and communication skills
  • Ability to thrive in a fast-paced environment and prioritize while working under multiple deadlines

Compensation and Benefits:

Salary range is commensurate with experience. Benefits include health insurance, retirement, competitive vacation and holidays, and flexible work schedule.

How to Apply: Send a thoughtful cover letter and resume to jobs@familyreach.org  

Family Reach

Family Reach is a financial lifeline for families fighting cancer. For over two decades, the organization has remained committed to raising awareness and designing solutions that address the overwhelming financial and emotional barriers of the disease. Working in close collaboration with a network of more than 185 hospitals nationwide, Family Reach provides financial assistance, navigation and education to qualified families in need.

Family Reach Foundation is an equal opportunity employer.