Family Reach is seeking a tech-savvy, mission-oriented Operations Manager to join our growing team in our Boston office. The organization is in a phase of tremendous growth. Therefore the Operations Manager will have the opportunity to take on high levels of responsibility, interacting with the entire team. Reporting to the Director of Operations & Chief of Staff, he/she will play a vital role in helping the organization function smoothly and efficiently, enabling us to can reach thousands of families each year.
Family Reach is looking for a highly organized problem solver who would be responsible for the organizational effectiveness and efficiency. He/she will identify, implement and manage systems and processes to support the team in order to accomplish the mission of the organization.
Serve as the Salesforce database administrator for the organization, responsible for building new processes to support operational needs of the organization
Provide orientation and training to staff, leading regular trainings as well as creating and maintaining training materials
Resolve technical and functional support issues, serve as primary point of contact with Salesforce and various third party solutions
Maintain updated documentation of processes and procedures
Stay up to date on, test, and install new updates and patches for Salesforce and related applications
Maintain data integrity through regular data hygiene reviews, data cleansing tools and weekly backups
Identify and assess third-party software solutions to address specific needs
Family Reach is a financial lifeline for families fighting cancer. For over two decades, the organization has remained committed to raising awareness and designing solutions that address the overwhelming financial and emotional barriers of the disease. Working in close collaboration with a network of more than 185 hospitals nationwide, Family Reach provides financial assistance, navigation and education to qualified families in need.
Family Reach Foundation is an equal opportunity employer.